Returns + Exchanges
all returns must first be processed and approved by nyt before merchandise is sent back. To request a return please email firstname.lastname@example.org and we will respond within two business days
once request is approved products can be returned within 15 days of purchase for most items (excluding lingerie).
- The customer is responsible for the cost of return shipping.
- Please ensure the merchandise was not worn, altered or washed.
- Product must have nyt hangtag attached in original condition
- A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5-10 business days of receiving the merchandise to issue your refund. Financial institutions may require additional days to process the refund before the funds are returned to the account.
currently, exchanges are not accepted.