Customer care

CURRENCY

Prices are shown in USD.

ORDER STATUS

every order requires up to two business days (not including weekends or holidays) to process from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

 

FAQ

ORDERS/SHIPMENTS

Q: I’d like to modify my order / I ordered the wrong size! Help!

A: As stated in our policy (http://www.thelinebyk.com/pages/customer-care), Unfortunately it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product.

 

Q: I made a few orders, can I combine my shipping?

A: As stated in our policy (http://www.thelinebyk.com/pages/customer-care), it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

 

Q: I was sent the wrong item! Help!

A: We are so sorry for the inconvenience! Please email us with your order number and we will promptly send you a return label within two business days. Keep a look out for an email from what@thelinebyk.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience!

 

Q: My shipment tracking isn’t working! When will my package arrive?

A: We totally get it. Please allow some time for the status of the shipment to correctly display information!

 

Q: I think something may be wrong with the item I’ve purchased!

A: We're so sorry about that! Please email us with your order number and we will promptly send you a return label within two business days. Keep a lookout for an email from what@thelinebyk.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience! 

RESTOCKS

Q: I’d love to know when product will be back in stock! Can I be notified?

A: Sign up for our newsletter to be the first to know about our restocks and new arrivals!

 

SIZING

Q: I’d like to know what size I should order before I purchase!

A: Items are true to size, please use size chart (http://www.thelinebyk.com/pages/size-chart) as a general guide to help you make a selection.

 

 

PRESS/STYLIST PULL INQUIRIES

Q: I’d love to pull from The Line By K for a client/shoot/editorial piece. What’s the best contact to do so?

A: Thank you, we’re honored. Please email press@thelinebyk.com.

 

CAREERS

Q: I’d love to know if you’re hiring. I’d love to work for The Line By K!

A: Thank you so much, we’re honored. Please take a look at our careers page here